Shipping policy

Thank you for shopping with us. Below you will find important information regarding our order processing and shipping times.

Processing Time

All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays.

Shipping Time  

Once processed, orders are shipped and typically delivered within 7–12 business days, depending on your location.

Please note that delivery times are estimates and may vary due to factors outside of our control, such as customs delays, carrier delays, or high order volumes.

Tracking Information  

Once your order has shipped, you will receive a tracking number via email.

Please be aware that tracking updates may take a few days to appear after shipment. 

Delays  

While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to increased demand, shipping carrier issues, or international customs processing.

We appreciate your patience and understanding in these situations.

Incorrect Address  

Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

Lost or Stolen Packages

 We are not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier. If you experience an issue, please contact the carrier directly.

Contact Us  

If you have any questions regarding your order or shipping, please contact our support team at Thereelshopstore@gmail.com  we are happy to assist you.